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Worst experience ever. The shirts did not fit measured 16.5 inches across no way were they a size large by your chart they were XS. Emailed several times with no response sent back and have not received a refund. I sent them back priority mail at a cost of 7.95 tracking number 9405503699300106940650 My rush shipping that you charged 5.99 and a shipping fee of 11.90 for first class mail at 10 oz was a joke. It took over two weeks to receive. Will not purchase from you ever again and will tell everyone we know about the poor customer service. I will be contacting my bank on Monday to see about getting my money back since your company will not respond to my numerous emails. Poor quality, poor customer service, rate at - no stars
I emailed you several times to tell you my shirt says “human sucks” instead of “humans suck”. I asked for a corrected shirt. I’ll send you this one back as it does me no good.
Both shirts are way too small and one was the wrong color. I would like to return for refund.
If taking over 6 weeks to process is express I would be ashamed. Returning the products
M J A.
Great hat! Love my purchase! I’ll be buying more!
My dog gave this hat to my husband for his birthday. They both love it!
Bud & Susan S.
We like the hats and the fact that a portion of the profits are used to feed shelter dogs. Customer service however leaves much to be desired. We purchased the hats and paid for "rush processing" on August 1...numerous attempts to contact Just Paws went unanswered until I placed a dispute of charges with my credit card. The only answer I ever received was one asking me to write a review on how I liked the product. (That we had not received) I also received numerous ads for other products. The hats finally arrived today September 9 after my charge dispute with Master Card was activated. Again... I like the hats and your mission of feeding shelter dogs but please work on your customer service communication skills. A simple genuine response, rather than a canned response would go a long way… Also, in my opinion, the extra charge for "rush processing" is a bit deceiving.
I ordered this hat and it has not arrived. I spent extra for quick delivery and still no hat.
I paid for express shipping and added a tip and now you are asking me to rate this experience when I HAVE NOT received my order that I placed weeks ago. So I am giving an extremely low score! Don’t pay extra because it is a waste of your money!!
I get sooo many comments about my dog hats (yes I have several:)
I have not received my order. why are you asking me for my opinion of it! And I paid extra for rushing it...still hasn’t come. I even sent an email asking where it was....no reply. This is crazy!!
If rush shipping is a two week wait you should not offer it.
Was here in less than a week
It is one of the best fitting hats I’ve ever wore and I’m not a big hat person but you just gotta wear one sometimes. If you look in the photo the circle that is supposed to be you is not a circle looks like scribbles and the arrow is off and is not sewn I. Right faded at one end.
It looks great, my husband even likes it, I'm happy with my purchase
The hat is ok but not what I expected it's not the same hat as in the picture. The one in the picture looks more worn & a dark gray the one I received was black.
Love the hat, very well made and one of those that just fit perfect the minute you put it on.
I bought this as a gift for a friend it was exactly as expected and I'm sure she will love it!
Love the quality
The hat comes as advertised. Very happy with it.
Took longer than I expected but shipping is slow from everywhere right now
I’ve a 7 7/8 hat size. Mine doesn’t fit. My wife’s does.
The hat came quickly.
Love the hat. It fits perfect.
Hat fits well...like the workmanship
Bought these for myself and staff at our doggie daycare. Absolutely love em!
Great color, fit and embroidery!
Many positive comments from people!
The hat look like made for kid size but not fit for me.
It was for a friend. Gift. She loved it
The hats are great! I ordered 4 of them, 2 blue, 2 charcoal. They’re super well constructed of good materials. Have 3 dogs so “dogaholic” seemed only appropriate for me. Get lots of looks when I wear it out. Funny!
Hats came on time. Husband and daughter both loved the hats. Both are dog lovers. Thank you!
Arrived on time looks cute on me i love it
Just got the mug I ordered and printed one side and half on other side. Paying for rush shipping didn’t help
Love dogs so will wear it.
The hat's I ordered were really nice, great quality, quick delivery. I would definitely buy from this site again. 5 Stars
Quick easy service
Nice hat, fits good, quality is good. Only thing it’s blue not grey but that doesn’t really matter
Hat was nice but it was a gift for someone that I was going to see on Friday (the day it was to be delivered) because of the USPS delivery I didn’t get it until the following Monday so I was unable to give it as the gift I intended it for. Very disappointed in your delivery system.